For details on the latest features, enhancements, and fixes for GWSMO, go to What's new in Google Workspace for Outlook? DOWNLOAD.EXE FILE (RECOMMENDED FOR USERS) This.exe file is for installation on Windows ® machines only but you can download it using any operating system. In your G Suite page click on 'Gmail Settings' and then 'Advanced Settings' and select 'Enable G Suite sync for Microsoft Outlook' then you must scroll down and click on 'Save'. To turn on Calendar Next, you should click on Calendar from Google Admin Console and click on 'Edit service' which you will find on the top right.
Alphy Thomas | Modified: 2018-08-08T06:36:31+00:00 | Tips|
User Query: “Hi, all. I am facing an odd issue with Outlook 2011 for Mac. I added the business account to Outlook (domain name and password) to Outlook 2011. For the first time, all folders were synced just fine. But, then I saw when I write new emails, these newly sent emails do not appear in the Sent folder in Outlook 2011. The same problem was observed in Outlook 2016 by my friend. Please, could you tell me how to resolve Mac Outlook not syncing with exchange server issue? Any lead will be greatly appreciated.”
The syncing issue between Outlook and Exchange Server is a very common problem. But, the best part is it can be fixed easily. The post explains several methods to resolve Mac Outlook not syncing with Exchange Server. So, keep reading till the end of the write-up.
Workaround Solution to Fix Mac Outlook Not Syncing With Exchange Server
The database for Outlook profile has been corrupted and there are chances that you have to build a new Outlook profile in Mac Outlook 2011.
How to Troubleshoot Outlook For Mac not Sync With Exchange Server?
Method 1: Moreover, users have to follow the below preventive measures to fix the issue regarding Mac Outlook 2011 not syncing with the Exchange Server:
- End of all the Microsoft Office related processes. It is required to close all of them, for example, MS Word, etc.
- Create a replica or backup of Office 2011 identities folder, which is present in “~/Documents/Microsoft User Data/Office 2011 identities/”
- Hit on the Alt key while you click on Outlook to open it.
- It will directly go into the Microsoft database utility mode, where you can recreate an identity (database)
- Select the identity that is required. Generally, it is the main identity. Then, hit on Rebuild
This step will take a while
In case, only one folder is not syncing, but other folders are synced properly. i.e. only previous day’s mails are present. However, the rules sending the emails to different folders are still getting new emails, then you can attempt “Empty the Cache”. This implies that you can re-sync the folder with the Exchange Server by following these steps:
- On the left-hand side panel of Outlook, right-click (or Control+Click) on the folder from the folder list
- Then, select Folder Properties
- Hit on Empty the Cache button located at the bottom of the screen.
- This procedure will take some time depending on the amount of database.
Method 2: Troubleshoot Outlook 2011 Mac not Syncing With Exchange Server
- Exit from all the running applications
- In your launcher, hold down option and then, click on Outlook
- This will open the Outlook reindex tool. Choose your database and hit on hit on Reindex
- You have to wait until it is done
- Launch the terminal and write the following commands:
- sudo mdutil -E /
- …. wait until this procedure is complete
- sudo mdutil -i on /
- …. wait until this procedure is complete
Note: This will take a couple of minutes for the reindex to complete on Spotlight. The status can be viewed by clicking on Spotlight icon i.e. magnifying glass present at the top right-hand side corner.
Top Methods to Troubleshoot Outlook 2016 for Mac not Syncing With Exchange
In the higher editions of Mac Outlook not syncing with Exchange Server 2010 error occurs due to various reasons. The possible factors, along with the solutions are discussed here.
Cause 1: Outlook is in the offline state
Solution: Make sure that Outlook is working in online mode. This can be done by:
On the menu of Outlook, you have to ensure that the option of Work Offline is not selected
Cause 2: Outlook is not connected to the server that is executing MS Exchange Server
G Suite Not Syncing For Microsoft Outlook Mac Download
Solution: Make sure that the connections are properly established
- From the Tools ribbon of Outlook, select Accounts
- Search for the Exchange account present in the left panel. In case, there is some issue with the Exchange connection, the indicator symbol will be orange
- Then, try to establish a connection with another Exchange program, for example, OWA (Outlook Web Access). The status of the Exchange server can also be examined by contacting with the admin of Exchange Server.
Cause 3: Due to Corruption of Outlook Cache Mac Outlook Unable to Sync With Exchange
The data items from the Exchange Server are saved in the Outlook cache. If this cache is corrupted or damaged, synchronization issues can occur with the Exchange Server
Solution: Empty the cache in Outlook. Due to this, Outlook can download all the items from Exchange Server again.
Below-written steps are to be followed:
- Make sure that the computer is connected properly with the Exchange Server
- From the navigation pane, select the Exchange folder for which cache has to be emptied. Then, Ctrl+click or right-click on that folder, and hit on Properties to fix Mac Outlook 2016 cannot connect to Exchange Server
- Go to the General tab followed by clicking on Empty Cache.
- Once the folder is empty, Outlook will automatically download the items from the server.
Suggestion: If the above-stated manual methods cannot fix Mac Outlook not syncing with Exchange server problem, then it is suggested that move from Mac Outlook to default email client application of Mac OS X i.e. Apple Mail with an automated tool like OLM Converter for Mac.
Final Words
Generally, Mac Outlook users face an issue regarding connectivity of the Exchange Server. It is observed in older as well as newer versions. The post explains multiple workaround solutions to fix Mac Outlook 2016 not syncing with the Exchange Server.
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Frosty Orange | September 22nd, 2020 | G Suite, MS Outlook
The article is all about finding ways to troubleshoot the sync issues between G Suite and Microsoft Outlook.
G Suite (previously known as Google Apps) is a cloud platform that hosts cloud applications for productivity and collaboration. It has several components such as:
- Communication – Gmail, Calendars, Contacts, Currents, Hangouts
- Storage – Google Drive
- Collaboration & productivity apps – Docs, Sheets, Slides, Forms, Sites, Keep
- Administration – Google Admin panel
- ediscovery – Google Vault
- Digital Whiteboard – Jamboard
A combination of these components are available in 3 different license version – basic, business and enterprise.
G Suite Sync For Microsoft Outlook Mac
MS Outlook is the most popular email client that stores its file on the local system. It allows for both online and offline access of emails, contacts, calendars on your computer.
G Suite can be synchronized in Outlook, just like any other webmail service. Google provides a special tool for this – G Suite Sync for Microsoft Outlook (GSMMO) application. But there are still many vulnerabilities that result in G Suite not syncing with Outlook.
Also Read: What is G Suite Migration for Microsoft Outlook?
G Suite Sync for Microsoft Outlook Application
It is a utility that synchronizes G Suite account with Outlook so that users can access the emails, contacts, calendars, tasks, notes, etc. between them. Of course, only users having the license to use G Suite can make use of this synchronization utility. Some of its important features are:
- It won’t synchronize attachments more than 20 MB in size
- All the flags are converted into stars
- Users can use reminders in Outlook but they won’t be synced to G Suite mail (business Gmail)
- Similarly, rules, signatures, account settings of Outlook is not synchronized to G Suite mail
- All the newly created folders become labels in G Suite
While it is an excellent tool to synchronize G Suite data with Outlook, it is not free from issues. There are many issues such as:
- No content updates
- Halted sending/receiving of mails
- Data or folder missing
- And more.
Users can resolve such issues by going through the troubleshoot methods.
Troubleshoot G Suite Not Syncing with Outlook
- Re-synchronize Data – If the content is not being updated between the applications, you can try and resynchronize the data with G Suite Sync for Microsoft Outlook. The steps are as follows:
- Open the GSMMO application on your Windows machine.
- Click the View Sync Status to open the Synchronization Status dialog box.
- Select the G Suite components that you want to re-sync and click on Re-sync.
- You will find multiple options here: Overwrite, Delete and Re-sync.
- Overwrite – It will overwrite the Outlook profile with the chosen G Suite profile data while maintaining flags, categories, etc.
- Delete and Re-sync – It will delete the local profile and re-synchronize the data between the chosen G Suite Profile and MS Outlook. The categories, flags etc. that are native to Outlook are removed in the process.
- So, Overwrite is preferred over Delete and Re-Sync option.
- Finally, click the preferred option to start re-synchronization of data between G Suite and Outlook.
- Update Google Profile – Another way is to delete the complete G Suite profile and create another one to troubleshoot the synchronization problem. The steps are as follows:
- Run Control Panel on your system.
- Select the present G Suite profile having sync issues and click Remove to delete it.
- Run GSMMO and create a new G Suite profile.
- Once its created, synchronization will occur between G Suite and Microsoft Outlook.
- Update MS Office to latest version – Sometimes Outlook has problems displaying search results on particular Windows versions. In that case, upgrading the Microsoft Office is the way to go. The steps are as follows:
- Again, click on Update Now option to scan for new updates.
- Once the scan completes, update the Office application with the available updates.
G Suite Not Syncing For Microsoft Outlook Mac
Avoid data-loss by Backing Up Data
Users can avoid losing important data and get access to the G Suite emails even if it is facing sync issues with PCVITA G Suite Backup tool. It is professional software that allows users to backup emails, contacts, calendars, and documents from the G Suite account.
It helps usersimport G Suite emails to Outlook by generating PST files. It also supports other export formats – EML, MSG, and MBOX. The other data items are automatically exported in standard file formats. It supports backup from a single user account as well as multiple G Suite accounts without the problem of synchronization.
G Suite Not Syncing For Microsoft Outlook Macbook
Final Verdict
This article is all about troubleshooting the synchronization problems between G Suite and Microsoft Outlook. It provides methods to resolve G Suite not syncing with Outlook when using the GSMMO service. We have also recommended a solution in case you wish to backup data.